Anonymous_User Absent Member.
Absent Member.
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Helpdesk Change Password Email Macros not working


Hi

SSPR Version: v3.2 b62 r38408

Some of the macros don't appear to be working when used in the
email.changePassword.helpdesk setting.

"@User:Email@" works in the "To" field (the email is sent to the
recipient correctly after a Helpdesk Password Reset), but if I include
macros in the "Subject" or "Body" fields they are not included in the
email.

e.g. if I enter the Subject as "Your password has been changed for
account @LDAP:cn@", the email is sent with the subject "Your password
has been changed for account". The cn is not appended. Same for the
Body. If I have e.g. "Dear @LDAP:preferredName@ @LDAP:Surname@ ..."
only"Dear" displays in the email Body.

I have also tested email.changePassword, email.updateProfile and
email.sendpassword and macros work fine for those settings.

We are currently running SSPR Version: v3.0.0.2 b1233 and it sends
emails (with macros) successfully.

Has anyone else experienced this? If yes, what is the best way for me
to raise it with NetIQ?

As a workaround, I am sending the helpdesk confirmation email using the
email.sendpassword setting - is there a better workaround?

Thanks
Mark


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Anonymous_User Absent Member.
Absent Member.

Re: Helpdesk Change Password Email Macros not working

Markrichardwright,

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Micro Focus Contributor
Micro Focus Contributor

Re: Helpdesk Change Password Email Macros not working


v3.0.0.2 is very old, I'd recommend updating to the current (v3.3)
release. If you still have issues you can open up a Service Request
with support.


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jrivard
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Anonymous_User Absent Member.
Absent Member.

Re: Helpdesk Change Password Email Macros not working


jrivard;259668 Wrote:
> v3.0.0.2 is very old, I'd recommend updating to the current (v3.3)
> release. If you still have issues you can open up a Service Request
> with support.


Hi, I'm facing a similar kind of issue, please help. My SSPR version is
*v3.2 b61 r38380*.

I'm unable to fetch @LDAP:givenName@ in the email triggered when
password is reset by Helpdesk. However @LDAP:givenName@ works fine on
self password change.

Please help.


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tamalika01
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