pappa_recd Contributor.
Contributor.
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Helpdesk Clear Response Not working

Hi

When a helpdesk agent is clearing the answers for an user he is displayed with the error "An error occurred during the clearing of the response questions. Please contact your administrator" but in reality its clearing the answers in the remote database

We are storing the SSPR Challenge Q & A in Oracle Database. There is no problem with the user setting up the response.
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2 Replies
Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Helpdesk Clear Response Not working

Have you checked the catalina.out file from Apache Tomcat to see if it has
any more details?

Was anything interesting done to generate the Oracle database originally?
I thin SSPR usually generates it for you if you give it credentials and
point it correctly, but I've seen places that did not feel comfortable
with that and instead created the database and tables themselves, thus my
question.

--
Good luck.

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pappa_recd Contributor.
Contributor.

Re: Helpdesk Clear Response Not working

Disabling Enable NMAS Responses for Forgotten Password under LDAP 😆 edirectory setting worked


ab;2424104 wrote:
Have you checked the catalina.out file from Apache Tomcat to see if it has
any more details?

Was anything interesting done to generate the Oracle database originally?
I thin SSPR usually generates it for you if you give it credentials and
point it correctly, but I've seen places that did not feel comfortable
with that and instead created the database and tables themselves, thus my
question.

--
Good luck.

If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below...
0 Likes
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