New Ranks & Badges For The Community!
Notice something different? The ranks and associated badges have gone "Star Fleet". See what they all mean HERE
Highlighted
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
442 views

Modify user information with Helpdesk rights

I mean Helpdesk can search a user and can change the password. The password will send on SMS. The Helpdesk can check the phone number of the user (what store in the mobile attributum) and add new number is empty and after it can send the new password.

So is it possible to change some user attributes (add new phone number) with Helpdesk rights in SSPR? Like I can set which attribute can see the Helpdesk)

0 Likes
5 Replies
Highlighted
Knowledge Partner Knowledge Partner
Knowledge Partner

So two bits I think.

1) Get SSPR to display the data.

2) Permissions to modify

I am pretty sure SSPR can do more attributes it is in the Helpdesk module settings. Then make sure that either the account your helpdesk team login with, or the proxy user have sufficient eDir permissions to W to the attributes.

 

0 Likes
Highlighted
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

1) Get SSPR to display the data.

It is done. The Helpdesk can see the phone attribute on the found user's profile tab.

2) Permissions to modify

I understand to need to add permission to the attribute in eDirectory (for the Helpdesk or the proxy technical user). But where can I configure that the Helpdesk can modify this from SSPR Helpdesk module?

0 Likes
Highlighted
Knowledge Partner Knowledge Partner
Knowledge Partner

I don't think you can do this from SSPR.

If you have Advanced Edition of IDM you can use UA Dashboard for this or write a custom Workflow form for it depending on what you need.

Mostly I have created a simple (or advanced) form for helpdesk members to edit users.

0 Likes
Highlighted
Knowledge Partner Knowledge Partner
Knowledge Partner

I don;t have an SSPR I am admin on to look at.  I thought there was a user update module in SSPR, or am I remembering wrong? 

0 Likes
Highlighted
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Yes, there is an 'Update Profile' module in SSPR. The user can modify/update his own profile data.

In Helpdesk module only can change password and isn't possible to add attributes what can Helpdesk user can modify.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.