muhammadnoman Trusted Contributor.
Trusted Contributor.
1189 views

Password Change not working

Hi Everyone,

I am using Self Service Password Reset SSPR 4.3.0.0.
But when a user going to change his password using recommended passwords by SSPR its giving error.

Screen shot of changing the password:
https://pasteboard.co/HMd2YrA.png

Error screen shot of changing the password:
https://pasteboard.co/HMd3gJM.png

Please help.
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5 Replies
Knowledge Partner
Knowledge Partner

Re: Password Change not working

On 11/8/2018 6:56 AM, muhammadnoman wrote:
>
> Hi Everyone,
>
> I am using Self Service Password Reset SSPR 4.3.0.0.
> But when a user going to change his password using recommended passwords
> by SSPR its giving error.
>
> Screen shot of changing the password:
> https://pasteboard.co/HMd2YrA.png
>
> Error screen shot of changing the password:
> https://pasteboard.co/HMd3gJM.png


That is pretty neat. You have SSPR pointed at AD. Those are AD error
code messages.

It looks like you are enforcing eDir style password policies against AD
and your complexity does not seem correct.

unicodePwd is a AD password attribute as well.





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muhammadnoman Trusted Contributor.
Trusted Contributor.

Re: Password Change not working

Hi,
Thanks for the response.
Please let me know what I have to perform to resolve this issue?
Regards,
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Knowledge Partner
Knowledge Partner

Re: Password Change not working

On 11/15/2018 4:14 AM, muhammadnoman wrote:
>
> Hi,
> Thanks for the response.
> Please let me know what I have to perform to resolve this issue?


What do you think? do you think that enforcing eDir password style
policies against AD will work?

How about explaining your evironment? I guessed, based on your
messages, what you might be doing. Perhaps if you confirm or deny my
guess it would help with the next steps.



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muhammadnoman Trusted Contributor.
Trusted Contributor.

Re: Password Change not working

Hi,

I am using SSPR with AD and its working perfectly with Forgotten Password feature but not with Change Password.
Regards,
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Knowledge Partner
Knowledge Partner

Re: Password Change not working

On 11/16/2018 5:24 AM, muhammadnoman wrote:
>
> Hi,
>
> I am using SSPR with AD and its working perfectly with Forgotten
> Password feature but not with Change Password.


Ok, so how about looking at the log and showing us some of the error
messages?

Perhaps as I suggested you change the password complexity rules to
ensure you comply with the MS Complexity rules.


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