Anonymous_User Absent Member.
Absent Member.
447 views

Remove Helpdesk email notification

We have an instances of SSPR that, upon a helpdesk password reset,
needs to send the password to the user via email. When this happens,
the user gets 2 messages. The "Helpdesk Change Password Email" and the
"Send Password Email (Advanced)" messages.

Is there a way to stop the SSPR system from sending the "Helpdesk
Change Password Email" when the Helpdesk changes a password? We don't
want the end users to get two messages upon a reset.


0 Likes
2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Remove Helpdesk email notification


You can go to settings -> email -> helpdesk change password email and
remove the email configuration there.


--
jrivard
------------------------------------------------------------------------
jrivard's Profile: https://forums.netiq.com/member.php?userid=541
View this thread: https://forums.netiq.com/showthread.php?t=52165

0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Remove Helpdesk email notification

jrivard explained on 11/11/2014 :
> You can go to settings -> email -> helpdesk change password email and
> remove the email configuration there.


That is what I ended up doing. But thought that I was missing a
checkbox somewhere that allowed you to diable the sending of Helpdesk
emails rather than deleting the actual message that is sent.

Thanks,
Mike


0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.