Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
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SSPR Error - The user name is not valid .

Hi ,

I have configured SSPR appliance with e-directory as directory services when i am tyring to reset the user password using forgot password getting the error message "The user name is not valid or is not eligible to use this feature"

Also when i am trying to end username in the forgot password i have to give complete CN like cn= apund ,OU=system,o=company then only able to get details either it should be directly with "apund" ?


Any documentation references will be helpful for resolving the above two errors.
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2 Replies
EVCIS Contributor.
Contributor.

Re: SSPR Error - The user name is not valid .


apund;274597 Wrote:
> Hi ,
>
> I have configured SSPR appliance with e-directory as directory services
> when i am tyring to reset the user password using forgot password
> getting the error message "The user name is not valid or is not
> eligible
> to use this feature"
>
> Also when i am trying to end username in the forgot password i have to
> give complete CN like cn= apund ,OU=system,o=company then only able to
> get details either it should be directly with "apund" ?
>
>
> Any documentation references will be helpful for resolving the above
> two
> errors.
>
>
> --
> apund
> ------------------------------------------------------------------------
> apund's Profile: https://forums.novell.com/member.php?userid=166259
> View this thread: https://forums.novell.com/showthread.php?t=502339


First one: most likely because of lack of challenge questions on the
account you are trying to recover the password.
Second: You'll have to set the scope of the search for users. If your
scope is not where your user is, you must enter full DN.


--
EVCIS
------------------------------------------------------------------------
EVCIS's Profile: https://forums.netiq.com/member.php?userid=9553
View this thread: https://forums.netiq.com/showthread.php?t=57304

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Knowledge Partner
Knowledge Partner

Re: SSPR Error - The user name is not valid .

On 2/4/2017 1:46 PM, apund wrote:
>
> Hi ,
>
> I have configured SSPR appliance with e-directory as directory services
> when i am tyring to reset the user password using forgot password
> getting the error message "The user name is not valid or is not eligible
> to use this feature"
>
> Also when i am trying to end username in the forgot password i have to
> give complete CN like cn= apund ,OU=system,o=company then only able to
> get details either it should be directly with "apund" ?
>
>
> Any documentation references will be helpful for resolving the above two
> errors.


Go to the Configuration Editor.

Settings, Modules, Forgotten Password, if you are 3.4 then default, if
not, I think it is just the one set of choices.

Look at the LDAP filter you set up to find users. Look at the
attributes you have defined to look up with.

The settings are all there, likely you have one incorrect.


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