e110019 Absent Member.
Absent Member.
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SSPR Helpdesk Auditing


All,

Has anybody setup/utilized the Helpdesk functionality within SSPR?
We're looking to deploy this within the next week and were curious on
how best to audit.

What we're after is a report to show every time a user (Helpdesk)
assists an end user with a password reset. We're going to use this log
to ensure that proper processes were followed leading up to the password
reset.

Thank you for any assistance!


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e110019 Absent Member.
Absent Member.

Re: SSPR Helpdesk Auditing


Looks like the Event Log shows a Component of "PasswordUtility" entry
that I would be interested in having pulled either by itself or finding
out where these entries are stored so we could pull them on some kind of
interval.


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