jlrodriguez Super Contributor.
Super Contributor.
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SSPR eMail missing options

Hi,

On a SSPR 3.3.1.5 I can't find the email options. Under email settings, I can only see the options to configure the email server, but nothing about "Change Password Email", "Helpdesk Change Password Email", "Update Profile Email", etc...

I've the filter to see advanced options.

I've also tried with a SSPR 4 but I do not see any of those options either.

Any idea?

Regards
Jose Luis
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11 Replies
Knowledge Partner
Knowledge Partner

Re: SSPR eMail missing options

On 4/25/2017 5:34 AM, jlrodriguez wrote:
>
> Hi,
>
> On a SSPR 3.3.1.5 I can't find the email options. Under email settings,
> I can only see the options to configure the email server, but nothing
> about "Change Password Email", "Helpdesk Change Password Email", "Update
> Profile Email", etc...
>
> I've the filter to see advanced options.
>
> I've also tried with a SSPR 4 but I do not see any of those options
> either.


The SSPR config on first glance is confusing, but once you find what you
are looking for, it becomes very obvious how the items are distributed.

I am unsure what the solution is to make it easier for somone who has
yet to find it first.

There is a search item, try searching for Email, this searches the
settings for all likely options, which is quite useful.

Generally each module (Forgotten Password, Helpdesk, etc) has Email
settings specific to itself under its section. This makes sense.
Especially since you can now have multiple profiles based on an LDAP
filter for the various modules.

I.e. Users under ou=Employees,ou=users,o=acme get a different helpdesk
regime than those under ou=Customers,ou=users,o=acme and thus different
emails as well.

So try it that way first.

The example I liked was SMS tokens.

There is an SMS setup page. This is to configure the REST call to send
an SMS. There is a Token setup page, that defines length and characters.
Then in Account Setup or Forgotten Password you can chose to send an SMS
as part of password recovery. But by splitting it this way, it actually
makes sense, once you see the whole picture. Starting frehs it
initially seems confusing.

I blame Jason personally.

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jlrodriguez Super Contributor.
Super Contributor.

Re: SSPR eMail missing options

I think I have not left any option to search and I can not find the options regarding the sending of emails. I'm not even filtering anything.
For example, filtering by "Helpdesk Change Password" only the options of the templates appear.
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Knowledge Partner
Knowledge Partner

Re: SSPR eMail missing options

On 4/25/2017 9:24 AM, jlrodriguez wrote:
>
> I think I have not left any option to search and I can not find the
> options regarding the sending of emails. I'm not even filtering
> anything.
> For example, filtering by "Helpdesk Change Password" only the options of
> the templates appear.


What specifically are you looking for? I have not played with 4.x yet
but my recollection is that the emails are not that configurable.


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jlrodriguez Super Contributor.
Super Contributor.

Re: SSPR eMail missing options

The missing settins are listed in the following link https://www.netiq.com/documentation/sspr3/adminguide/data/b14go6pe.html
This is from SSPR 3.2, but from what I have seen so far, these options have not changed between the different versions of SSPR.
I can only see the options related with the configuration of the SMTP server: address, port, username, password, email attribute, Maximum Email Queue Age, SMTP Email Advanced Settings for the JavaMail API.

Regards
Jose Luis
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Knowledge Partner
Knowledge Partner

Re: SSPR eMail missing options

jlrodriguez;2455724 wrote:
The missing settins are listed in the following link https://www.netiq.com/documentation/sspr3/adminguide/data/b14go6pe.html
This is from SSPR 3.2, but from what I have seen so far, these options have not changed between the different versions of SSPR.
I can only see the options related with the configuration of the SMTP server: address, port, username, password, email attribute, Maximum Email Queue Age, SMTP Email Advanced Settings for the JavaMail API.

Regards
Jose Luis


I see the same thing as you do in 4.1
However, the docs are NOT the same from 3.x to 4.x

If you look at the 4.x docs you'll notice that the email settings are moved to the "User Experience" section and that section of the docs matches with what I see in the 4.x appliance.

https://www.netiq.com/documentation/self-service-password-reset-41/adminguide/data/b14go6pe.html

There is a templates section still if you want to edit that.
In the 4.x appliance it's under:
Settings -> Email -> Email Templates

That section has the "helpdesk email" and the "change password email", etc.

--Kevin
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jlrodriguez Super Contributor.
Super Contributor.

Re: SSPR eMail missing options

Thanks Kevin,

As indicated in the documentation of version 4.1 is how the options are also found in version 3.3.
The option in which I am interested is the one that allows to indicate if we want an email to be sent when Helpdesk changes the password.

Regards
Jose Luis
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Knowledge Partner
Knowledge Partner

Re: SSPR eMail missing options

jlrodriguez;2455741 wrote:
Thanks Kevin,

As indicated in the documentation of version 4.1 is how the options are also found in version 3.3.
The option in which I am interested is the one that allows to indicate if we want an email to be sent when Helpdesk changes the password.

Regards
Jose Luis


In 4.1, the Helpdesk Change Password email says:
"Define this template to send an email to users when the Help Desk changes the users' passwords. SSPR expands macros for this setting based on the user who is changing their password, not the Help Desk user. "

So I'm guessing that you could click the "x" (right-hand corner of the "box" around the template) and delete the template entirely?

But as Geoff pointed out, I think there's profiles where you can be more specific about this (ie: users in certain ou's get the email, others don't).
But I've not implemented SSPR that way.
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Re: SSPR eMail missing options

On 4/25/2017 12:16 PM, jlrodriguez wrote:
>
> Thanks Kevin,
>
> As indicated in the documentation of version 4.1 is how the options are
> also found in version 3.3.
> The option in which I am interested is the one that allows to indicate
> if we want an email to be sent when Helpdesk changes the password.


So this is NOT a standalone Email setting, rather it is a setting in the
Helpdesk module about what to do when changing a password. I forget its
name, but go browse about in the Helodesk module it was very obvious.
Last version I looked at had a drop down list of options I think.

Do not have a live system to go spelunking on.


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Re: SSPR eMail missing options

geoffc;2455763 wrote:
On 4/25/2017 12:16 PM, jlrodriguez wrote:
>
> Thanks Kevin,
>
> As indicated in the documentation of version 4.1 is how the options are
> also found in version 3.3.
> The option in which I am interested is the one that allows to indicate
> if we want an email to be sent when Helpdesk changes the password.


So this is NOT a standalone Email setting, rather it is a setting in the
Helpdesk module about what to do when changing a password. I forget its
name, but go browse about in the Helodesk module it was very obvious.
Last version I looked at had a drop down list of options I think.

Do not have a live system to go spelunking on.


Yeah I'm not seeing it there in 4.1, but I've not enabled the module. I'm assuming the "default" profile settings that it does show are still valid, regardless of whether it's enabled or not.

https://www.netiq.com/documentation/self-service-password-reset-41/adminguide/data/b14knz85.html

At best, I can see this option:
Post Set Password Actions

Specify the actions that the system executes after a help desk administrator modifies a user's password. You can use macros. Specify a descriptive name for the action, then click OK to display the available options.


But in my system, it's blank, meaning *you* have to add in there what you want.

But the wording of the Template seems to imply that as long as there's a template, it'll kick in.
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jlrodriguez Super Contributor.
Super Contributor.

Re: SSPR eMail missing options

Hi,

I contacted Support and they confirmed that the only way to disable this kind of mails is deleting the mail templates.

Thanks,
Regards
Jose Luis
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Knowledge Partner
Knowledge Partner

Re: SSPR eMail missing options

jlrodriguez;2455899 wrote:
Hi,

I contacted Support and they confirmed that the only way to disable this kind of mails is deleting the mail templates.

Thanks,
Regards
Jose Luis


Thanks Jose.

Not quite intuitive, IMO and a bit extreme. Should've been a checkbox to enable/disable vs. having to delete.

But I guess that'll be an Idea request or Enhancement (not sure if every product is in the Idea program yet).

--Kevin
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