rajeshemailto Absent Member.
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reCaptcha: User is unable to move to next step after Captcha


Hello,

One of our client is using SSPR qhich they have defined 4 steps for
forget password settings. But due to some issue, after entering Captcha,
user is not able to mover further and it takes sometime to checking the
re-captcha again. Followings are step for replicating the issue
Step 1: User tries to login in 'abc.com/login' (http://abc.com/login).
Step 2: On this page, we have link forgotten password which is clicked
by user again.
Step 3: User land on sspr page which has 4 step process. 1. Enter the
captcha, 2 Enter username, 3 verification, 4 Reset password
Step 4: On “Enter the captcha” page, sometime user get stuck after
entering the captcha and use is not able to move to next step.


NOTE: This happens randomly and it takes while to start from “Enter the
Captcha” again for resetting the password. Issue is only at “Enter The
Captcha” page which doesn’t allow to move to next step & it takes while
to move in the next step.

I've checked all possible logs from SSPR but no success.

One of the possible reason might be, I'm just guessing, that when many
requests goes to google captcha service from same key, it might stop due
to threshold allocation for verification or might be security reason if
same user is submitting correct captcha number of time which become
suspicious.


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rajeshemailto
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Knowledge Partner
Knowledge Partner

Re: reCaptcha: User is unable to move to next step after Captcha


rajeshemailto;263153 Wrote:
> Hello,
>
> One of our client is using SSPR qhich they have defined 4 steps for
> forget password settings. But due to some issue, after entering Captcha,
> user is not able to mover further and it takes sometime to checking the
> re-captcha again. Followings are step for replicating the issue
> Step 1: User tries to login in 'abc.com/login' (http://abc.com/login).
> Step 2: On this page, we have link forgotten password which is clicked
> by user again.
> Step 3: User land on sspr page which has 4 step process. 1. Enter the
> captcha, 2 Enter username, 3 verification, 4 Reset password
> Step 4: On “Enter the captcha” page, sometime user get stuck after
> entering the captcha and use is not able to move to next step.
>
>
> NOTE: This happens randomly and it takes while to start from “Enter the
> Captcha” again for resetting the password. Issue is only at “Enter The
> Captcha” page which doesn’t allow to move to next step & it takes while
> to move in the next step.
>
> I've checked all possible logs from SSPR but no success.
>
> One of the possible reason might be, I'm just guessing, that when many
> requests goes to google captcha service from same key, it might stop due
> to threshold allocation for verification or might be security reason if
> same user is submitting correct captcha number of time which become
> suspicious.


I've seen something similar, but it's extremely sporadic and never able
to be purposely duplicated by myself. I assumed either problem with the
browser, or something on google's end.

I don't recall seeing any error in the debug logs on the SSPR server,
but since I could never dupe it at will, and it always worked the
"second" time, and I could never tell when it was going to happen the
first time, I never bothered to delve deeper.

--Kevin


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kjhurni
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