Managed Services Providers Continue to Invest in AppManager

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Cloud and Service Providers make up an important and growing segment of the AppManager business. A recent video interview with a new AppManager MSP customer, Simon Walker of Softcat, provides excellent validation of what sets AppManager apart from the many competitors in this space.

When we ask service providers what they need in a systems and applications management platform, we invariably hear the word "flexibility". The tools in this space tend to fall into one of two camps: those that focus on being easy-to-use out of the box for specific purposes but are limited in ability to adjust to new requirements as they arise, and those that don't do much without significant customization but for a cost can be made to do just about anything.

The hallmark of AppManager is the balance to satisfy both ends of this spectrum, enabling rapid time to value and the ability to satisfy new needs or unique configurations over time. Simon says it better when he addresses their selection process. "In our search for a solution, we evaluated around five systems, and NetIQ AppManager was the one that really stood out for us. We immediately saw that it was a highly flexible tool, and its granularity meant that we could start small but grow big. We certainly did not need all the features from day one, but we appreciated that these could be switched on as and when required."

Service Providers have to work with a variety of client needs, many of which can conflict with one another. As Simon says in the video, "the biggest benefit of NetIQ AppManager really is its flexibility and versatility. This is extremely useful for us at Softcat, as we deal with a wide range of clients who have many perspectives and diverse demands."

This mirrors the sentiments of  Simon Hansford, Vice President, co-founder and first employee at Attenda who we sat down with a while back to discuss their implementation of AppManager and Aegis. Attenda is delivering their services across many applications, across thousands of servers, across multiple data centers, across Europe. Their challenge is to deliver that in a scalable, consistent manner. "We use NetIQ Aegis to help us automate the delivery of our service." Says Hansford; "It allows us to deliver in a consistent manner, faster and automate processes to a point where we can significantly reduce the overall cost of delivery".

NetIQ is expanding our focus on the cloud and service provider market, and you'll be hearing more from us about that in the coming months.
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