Anonymous_User Absent Member.
Absent Member.
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Remedy Integration


Hi!

I have a problem with the Create Remedy Ticket Action because when I
setup the Remedy Integrator the conection is success, but when I try
execute the action with a event or incident, I see the next error:

Wrapped java.lang.ClassNotFoundException:
com.novell.soa.af.impl.soap.CreateTicket
(/var/opt/novell/sentinel/data/server.cache/javascript_action_plugins/Create_Remedy_Ticket_7B57ADC3102AA153001321B3A1D3_8652873384349121735/remedy_submit.js#44)

and if I make a test in the Integrator I can see the next error, but the
Integrator have a good state in the Integrators Manager:

com.novell.sentinel.util.logging.error.soapintegrator.axis2.SOAP0002:
Error al generar el stub de cliente SOAP para el integrador: Remedy
at
esecurity.ccs.comp.integrator.soap.axis2.AxisSOAPIntegratorFactory.generateStubJar(AxisSOAPIntegratorFactory.java:267)
at
esecurity.ccs.comp.integrator.soap.axis2.AxisSOAPIntegratorFactory.newInstance(AxisSOAPIntegratorFactory.java:88)
at
esecurity.ccs.comp.integrator.integratorapi.IntegratorHelper.createIntegrator(IntegratorHelper.java:72)
at
com.eSecurity.Application.Plugins.IntegratorActionHelper.testIntegrator(IntegratorActionHelper.java:651)
at
com.eSecurity.Application.Plugins.IntegratorActionHelper$8$1.construct(IntegratorActionHelper.java:494)
at
com.eSecurity.Application.Plugins.IntegratorActionHelper$8$1.construct(IntegratorActionHelper.java:489)
at com.eSecurity.GuiElements.SwingWorker$2.run(SwingWorker.java:133)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException:
com.novell.sentinel.util.logging.error.soapintegrator.axis2.SOAP0006:
Can not find axis2 libaray in the platform installation.
at
esecurity.ccs.comp.integrator.soap.axis2.Axis2SOAPIntegratorUtil.generateStubJar(Axis2SOAPIntegratorUtil.java:124)
at
esecurity.ccs.comp.integrator.soap.axis2.AxisSOAPIntegratorFactory.generateStubJar(AxisSOAPIntegratorFactory.java:210)
... 7 more
Caused by:
com.novell.sentinel.util.logging.error.soapintegrator.axis2.SOAP0006:
Can not find axis2 libaray in the platform installation.
at
esecurity.ccs.comp.integrator.soap.axis2.Axis2SOAPIntegratorUtil.constructClasspath(Axis2SOAPIntegratorUtil.java:220)
at
esecurity.ccs.comp.integrator.soap.axis2.Axis2SOAPIntegratorUtil.generateStubJar(Axis2SOAPIntegratorUtil.java:74)
... 8 more


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javilam
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Anonymous_User Absent Member.
Absent Member.

Re: Remedy Integration


The Sentinel version is the 7.0.3


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javilam
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