Anonymous_User Absent Member.
Absent Member.
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Supportconfig plugin Sentinel - Timed Out, Error


Hi,

I have Sentinel 6.1 RD over SLES 10.2. In order to gather about
information about the system i run supportconfig, but when it run the
Sentinel's plugin:

> Gathering system information
> Data Directory: /var/log/nts_lcl036_130522_1329
>
> Basic Server Health Check... Done
> RPM Database... Done
> Basic Environment... Done
> Basic Health Report... Done
> System Modules... Done
> Memory Details... Done
> Disk I/O... Done
> YaST Files... Done
> File System List... Skipped
> Auditing... Skipped
> Crash Info... Done
> NTP... Done
> PROC... Done
> Boot Files... Done
> SLERT... Skipped
> Updates... Done
> Updates Daemon... Done
> SMT... Skipped
> HA Cluster... Skipped
> OCFS2... Skipped
> DRBD... Skipped
> PAM... Done
> LDAP... Done
> CIMOM... Skipped
> Open Files... Done
> Environment... Done
> ETC... Done
> SYSCONFIG... Done
> SYSFS... Done
> System Daemons... Done
> CRON... Done
> AT... Done
> UDEV... Done
> LVM... Please Wait... Base
> Detail Done
> EVMS... Done
> Software Raid... Done
> Multipathing... Done
> Networking... Done
> Web... Skipped
> InfiniBand... Skipped
> DNS... Skipped
> DHCP... Skipped
> SLP... Done
> SSH... Done
> iSCSI... Done
> Samba... Done
> NFS... Done
> AUTOFS... Done
> SAR Files... Skipped
> AppArmor... Skipped
> Xen... Skipped
> X... Done
> Printing... Done
> SMART Disks... Excluded
> Hardware... Please Wait... Done
> Supportconfig Plugins: 1
> Plugin: sentplugin...
> *........../usr/lib/supportconfig/plugins/sentplugin - Timed Out,
> Error*
> System Logs... Done
>
> Command Clean Up
> -> plugin-sentplugin.txt.sentplugin.1369240259.SEMAPHORE.pid (32220)
> /sbin/supportconfig: line 4628: 32220 Terminated bash
> $SEMAPHORE_BIN >&/dev/null
>
> Creating Tar Ball
>
> ==[ DONE
> ]===================================================================
> Log file tar ball: /var/log/nts_lcl036_130522_1329.tbz
> Log file size: 1.4M
> Log file md5sum: c0262c476e11a7c12e047fe529090fbd
> =============================================================================


Anybody knows if the plugin ran correctly?


--
shinojosa
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Anonymous_User Absent Member.
Absent Member.

Re: Supportconfig plugin Sentinel - Timed Out, Error

There's an updated version of the plugin; I forget what all changed but I
know that several things were changed specifically to help avoid timeouts.
I believe there is also a way to run supportconfig to allow for longer
timeouts of plugins, but I cannot remember and the newer plugin is
probably the way to go.

http://paste.opensuse.org/73883804

The contents should replace the current plugin which are located in
/usr/share/supportconfig/plugins or something like that.

Good luck.
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