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Absent Member.
Absent Member.
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DCAA's MPP is going down with : "Could not communicate with IDM server: Internal Server Error"

Hi All , 

We have installed DCAA on our ESXi server.

Recently  we have been seeing this issue where the Market place portal (MPP) service suddenly goes down with below error. 

onUrl":"csa/images/library/HP_Blue_RGB_150_MN.png","portalTitle":"Data Center Automation Appliance","portalWelcomeMsg":"Operations Portal","portalShowLegalNotice":false,"portalLegalNoticeUrl":"http://www8.hp.com/us/en/privacy/privacy.html","level":"warn","message":"Default organization is used","timestamp":"19 May 2016 06:51:45,649"}
{"level":"error","message":"Could not communicate with IDM server: <html><head><title>Error</title></head><body>Internal Server Error</body></html>","timestamp":"19 May 2016 07:05:42,989"}
{"level":"error","message":"Could not communicate with IDM server: <html><head><title>Error</title></head>

However, the CSA and OO services on DCAA seem to be unaffected. 

We tried restarting the opsware-sas services but doesnt solve the issue.

Not sure what IDM is and how it is connected with the MPP service. Any help on this would be  greatly appreciated.

 

 

Thanks,

Spoorthy

 

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Micro Focus Expert
Micro Focus Expert

Hey Spoorthy,

 

IDM stands for Identity Management.

 

My question, is that service running?

 

How to check it?

    https://<DCA IP>:8444/idm-service/idm/v0/api/token/request_token 

and see if you'll get anything in turn

 

or

 

check the logs: /usr/local/hp/csa/jboss-as/standalone/log/hpcloud-idm-service.log

 

If no clue, worth attaching the logs within /usr/local/hp/csa/jboss-as/standalone/log/* and  /usr/local/hp/csa/portal/logs/* in order to review them

 

 

Mihai Lazar
Automate & Orchestrate Solution Architect

*If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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