Install Software Fails

While installing software, either by package or sft. policy both terminate on error:

The operation to install or uninstall software failed.Execution error: Traceback (most recent call last):
File ".\base\", line 136, in evaluator
File "", line 10451, in
File "", line 10443, in main
File "", line 9902, in action
File "", line 8582, in detect_packages
File "", line 8596, in detect_packagesInner
File ".\", line 126, in detect_packages
File ".\", line 93, in installedHash
File ".\", line 73, in _getInstalledHash
File ".\nt\", line 717, in installedList
File ".\nt\", line 688, in filterMbsa20ResultByInstalledOrRecommended
File ".\nt\", line 722, in invokeScanEngine
File ".\nt\", line 705, in invokeWUACom
File ".\nt\", line 1894, in writeUpdateHistoryResults
File "C:\Program Files\Opsware\agent\lcpython15\lib\site-packages\win32com\client\", line 511, in __getattr__
ret = self._oleobj_.Invoke(retEntry.dispid,0,invoke_type,1)
com_error: (-2147352567, 'Exception occurred.', (0, None, None, None, 0, -2145120257), None)

Says the download finishes on success status, but could not find the file.
Concerning the error not much to find in web.

Regards, Raphael


3 Replies
Micro Focus Expert
Micro Focus Expert

Does this happen on all windows boxes of the same version or just a few?

The error comes from windows services so you could look for OS logs. The windowsupdate.log file might have more info.

Hi boneimre
Version varies, and for this time 50% of the tests fail.
Then, I'll proceed to check windowsupdate.log for that.


Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class

Hi Guys,


I am facing a similar issue. 

Was there any update on this case? 

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