SA 10.23 and RHEL 8
rollup 10.23.018 says that it fixed :
OCTCR19L910137: RHEL8 osprov on 10.23
Does that mean that it would recognize RHEL 8 now?
For redhat8 support you would also need the platform installer for REDHAT8. That platform installer is available via SA support for customers who purchased Extended Support Plus for SA 10.23.
Why do you write that? I asked support and their answer is:
Thanks for your time during the phone call. As I said on it, I am Anderson Obando from Microfocus, Software Support, SA team and, I will be assisting you on this case.
Regarding the ticket, I have asked for more information about the RHEL 8 platform for SA10.23 but, unfortunately, they said that it does not exist if it is not on the platform installer page. So, RHEL 8 is not supported by SA10.23.
Based on the platform installer page it is supported on SA10.50, SA10.60 and on SA2018.08. However, if you can share me the link where you have seen the information you mentioned on the call, I will make a formal elevation to to understand what happened with this.
I know of only 2 of our customers who have purchased extended support plus for SA 10.23.
We delivered the RH8 platform installer for 10.23 to one of them who requested it.
Our first level support engineers who handled your case might not have the up-to-date information about the internal platform releases.
So what's the trick to have the servers that were listed as "OS=unknown" to be recognized as RHEL8 after the platform installer has been run?
re-install the agent? or is there a better way?