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SA Agent installation required Ports

Hi Experts,

 

i am trying to install SA agent i request from my client to open ports 22 and 1002 from SA core to the target servers,but till i cant install the agent its failed with the below error:

 

10/22/18 6:01 PM: Successfully connected to target machine
10/22/18 6:01 PM: Installing/Starting ADTSVC
10/22/18 6:01 PM: Successfully connected to target machine
10/22/18 6:01 PM: Could not create lock file

com.opsware.mgmtservice.HostsManagementException: ID: HPSA-2061
Code: HPSAAgentDeploy.COMPLETION_ERROR
Details: HP SA Agent deployment has failed.
Action: Examine the HP SA Agent deployment job log for more information.

 

its a port prblem ? what is the required port to install the agent? 

i appreciate your help 

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14 Replies
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Outstanding Contributor.. Outstanding Contributor..
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Re: SA Agent installation required Ports

Do you have 3001 open back to the core / satellite?

 

--Chris

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Trusted Contributor.. Trusted Contributor..
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Re: SA Agent installation required Ports

yes 3001 and 1002 both of them opened 

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Honored Contributor.. Honored Contributor..
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Re: SA Agent installation required Ports

what version of SA is this?  Did you look at the agent install log.  Are there any other details in the log?

The error message you listed is a part of   https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM03173124

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Re: SA Agent installation required Ports

without knowing which OS you're trying to install on, it's a bit of a guess, but I'm guessing that your Linux system has noexec set on /tmp.

 

--Chris

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Re: SA Agent installation required Ports

its SA  2018.08 screenshot from log file attached, i appreciate your help 

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Micro Focus Expert
Micro Focus Expert

Re: SA Agent installation required Ports

10/22/18 6:01 PM: Could not create lock file

The adt tool tries to create a temporary lock file called opsware-agent-installer.lck on the ADMIN$ share (I believe this ends up in the C:\Windows directory on the Managed Server's filesystem). For some reason it fails.

Unfortunately the ADT does not help to provide more meaningful error messages about the exact reason why it fails to create the file.

Maybe there are some permission issues. What Windows user name are you providing to the Agent Installer?

What Windows version are you trying to install the agent onto?

Try to look in the Event Viewer on the Windows server, maybe you can spot something unusual there.

If you can not discover the root cause I recommend opening a Support case.

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Re: SA Agent installation required Ports

Thank you Adrian,

its windows 2016, and i am using local dministrator user.

i look to the event viewr but i didnt notice unusual thing.

what is the possibilityto be port problem ? the opened ports between the core and Agent server is : 1002,22,445,23,137,138,139,80,4733 and 3001 from agent to core.

this ports is enough?

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Micro Focus Expert
Micro Focus Expert

Re: SA Agent installation required Ports

The ports are ok.

Check on the Windows box if you have this file: C:\Windows\opsware-agent-installer.lck. If you have it, delete and try the installing the agent again.

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Re: SA Agent installation required Ports

the file is avaialbe but its empty file, i delete it and run the installation again,nothing changed the same result 😞

 

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Micro Focus Expert
Micro Focus Expert

Re: SA Agent installation required Ports

Do you have an antivirus software installed on the Windows box? It might interfere with the file creation. If yes, try to disable the antivirus and try installing the agent again.

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Re: SA Agent installation required Ports

unfortunately, i tried to install the agent on a new VM without antivirus and its failed with the same error.

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