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Server Automation: mm_wordbot service failed to start

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Hi,

I have SA 10.20 Installed on Single Server. when I am trying to start the services i m getting error "mm_wordbot failed to listen on 1003".

I checked wordbot log it shows: "error_name:  spin.notFoundInDatabase".

Then I checked spin log and i found - "[17/Jul/2017 13:11:58 +0000] ERROR "spin.notFoundInDatabase" - - - - "{'msg': "No Device found for IPAddress '<SA_CORE_IP>-0'", 'timestamp': '17/Jul/2017 131157', 'line': 19217, 'hostname': '<SA_HOSTNAME>', 'method': 'getReachableDevice', 'module': 'spinobj.py'}"

Is anybody face similar kind of issue. Kindly suggest.

Note: I have changed the actual IP and HOSTNAME with <SA_CORE_IP> and <SA_HOSTNAME>

Thanks & Regards,

Amey B

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Respected Contributor.
Respected Contributor.

Hi Keisha Paz,

Thanks for your reply.

I didn't change this value on server, it has just change in the conversation(for security reason)

 

Thanks & Regards,

Amey

 

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Hello Amey,

Hope you are having a nice day.

This is Keisha Paz and I will be assisting you with this threat, regarding your request I would like to let you know the issue that you are having is expected since you don't have to change the  <SA_CORE_IP> and <SA_HOSTNAME> because it already has the one from the initial configuration. 

Also you could review the installation Guide: 

https://softwaresupport.hpe.com/km/KM01253516/SA_10.2_InstallationGuide.pdf

Hope this information helps.

Thanks and best regards,


Keisha Paz
SW Support Engineer

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Respected Contributor.
Respected Contributor.

Hi Keisha Paz,

Thanks for your reply.

I didn't change this value on server, it has just change in the conversation(for security reason)

 

Thanks & Regards,

Amey

 

View solution in original post

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Respected Contributor.
Respected Contributor.

Hi,

Reinstalling the agent on SA core Server resolved the issue.

Regards,

Amey

 

 

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