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[support tip] - Basic SA Troubleshooting

Folks,

 

I reccommend using this KM to SA components:

 

http://support.openview.hp.com/selfsolve/document/KM548088

 

Some of the items that you can solve yourself are:

 

I Core Startup

A. KM548088 - Core Startup - Introduction
B. KM546318 - Core Startup - Tibco
C. KM538802 - Core Startup - Vault
D. KM546322 - Core Startup - Spin
E. KM546598 - Core Startup - Way
F. KM546639 - Core Startup - Word
G. KM546739 - Core Startup - Hub

II Core Diagnostics

A. KM548090 - Core Diagnostics - Introduction
B. KM546309 - Core Diagnostics - System Diagnosis
C. KM546776 - Core Diagnostics - Multimaster Tools
E. KM548042 - Core Diagnostics - Facilities
F. KM548050 - Core Diagnostics - Gateway

III Agent Diagnostics

A. KM547293 - Agent Diagnostics - Server Properties
B. KM548052 - Agent Diagnostics - Communication Test
 

IV Core/Mesh Operation

A. KM547301 - Core/Mesh Operation - Gateway
B. KM548057 - Core/Mesh Operation - Jobs and Sessions
C. KM548061 - Core/Mesh Operation - Multimaster Data Replication

V User Operations

A. KM548072 - User Operations - Package Management
B. KM548085 - User Operations - Agent Deployment
C. KM548086 - User Operations - Windows Patching
D. KM548087 - User Operations - OS Provisioning

VI Appendix 

A. KM538806 - Checking Oracle Listener Status
B. KM538807 - Resetting the password for the Oracle user "vault"
C. KM539688 - Resetting the password for the Oracle user "spin"
D. KM539697 - Resetting the password for the Oracle user "twist"
E. KM539702 - Resetting the password for the Oracle user "gcadmin" 
F. 
KM542396 - Resetting the password for the Oracle user "opsware_admin" 
G. 
KM542401 - Resetting the password for the Oracle user "truth" 
H. KM544417 - Resetting the password for the Oracle user "aaa" 
I. 
KM544427 - Identifying what process has a bound TCP/UDP port 
J. 
KM544456 - Attaching a Node to a device 
K. 
KM545463 - Verifying vault operations based on the vault's log entries 
L. 
KM545470 - Republishing transactions 
M. 
KM546031 - Working with DBMS_JOBS 
N. 
KM546034 - Locating a server by its MID 
O. 
KM546175 - Locating a server by its chassis_id 
P. KM546176 - Determining the root cause of a gateway "503" error by examining the logs 
Q. KM546275 - Enabling Realm information in the OCC
R. KM546282 - Querying a server's agent for its MID (Machine ID)
S. KM546286 - How to run a manual hardware inventory on a managed server



Ed Molina
HP Cloud Solution Support Engineer

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