Automatically close tickets after xx days, when status is "On hold - Customer"

Idea ID 2783814

Automatically close tickets after xx days, when status is "On hold - Customer"

This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't important to the customer, anymore. It should be configurable for a state in the workflow.

It could use the logic of the handshake, but should have another configurable timer in days
1 Comment
Absent Member.
Absent Member.
Great idea - This possibility has been missing for a long time!
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