Bulk change actions on Incidents

Idea ID 2790637

Bulk change actions on Incidents

There should be a way to bulk edit incidents (and service requests) for changing fields such as customer, type, technician, status. For instance, we have a need to take all of one technician's tickets and assign them to another technician. Right now this will take an hour when I should be able to select all that I want to reassign, choose Bulk Edit and change the Technician drop-down to the new tech. It would also be nice to be able to bulk Cancel or Close tickets which are generated by Out of Office replies to Support notifications we send out.
2 Comments
Absent Member.
Absent Member.
We had a rogue system generate about 1000 tickets over a very short period of time. I want to cancel all these jobs (except one) which I have to do open each incident manually, cancel it and then save it. This will take me days to complete. A bulk edit function would be fantastic.
Regular Contributor.
Regular Contributor.
Status changed to: Under Consideration

The enhancement will be partly addressed as part of v8.3. In this release, we are going to provide bulk actions for Closing, Deleting and Reopening tickets.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.