hardware catagory as a service

Idea ID 2790941

hardware catagory as a service

Currently you can not make the default Category of Hardware a service category.
When importing devices from zenworks, we import into the hardware category. This makes it impossible to open a service request for hardware (computer) for something like a software install.
We like to open requests to the hardware item so we can see what work has been done on a unit and not all work is an incident as defined by ITIL.
2 Comments
Outstanding Contributor.
Outstanding Contributor.
it's here in sd8.1
Regular Contributor.
Regular Contributor.
Status changed to: Delivered

The feature is delivered as part of v8.1.1

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