when adding a note, make technician cc a dropdown field to select techs in service desk

Idea ID 2782599

when adding a note, make technician cc a dropdown field to select techs in service desk

We shouldn't have to type in the technician e-mail address by hand each time.
6 Comments
Absent Member.
Absent Member.
Perfect, I would love to have this function as well!
Absent Member.
Absent Member.
The same is true for CC: for customer e-mail addresses
Absent Member.
Absent Member.
I like the option to put people in from outside organizations, but see the advantage of internal tech's being in a drop down.
Regular Contributor.
Regular Contributor.
Doable... will prioritize it while scoping for 8.0
Regular Contributor.
Regular Contributor.
The idea is implemented in 8.1
Regular Contributor.
Regular Contributor.
Status changed to: Delivered
 
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