Anonymous_User Absent Member.
Absent Member.
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Are People's Novell Service Desk Questions being answered?

I Was asked to investigate Novell's Service Desk so I though the first
places to go are to the Novell Support Knowledge Base and the Novell
Service Desk Forums

On the forums I see questions but not many answers Instead the standard
autoreply message that your message hasnt been answered

Should we be looking elsewhere?

Thanks
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2 Replies
crashmaster18 Contributor.
Contributor.

Re: Are People's Novell Service Desk Questions being answere

There's never been a lot of activity here. Most customers, if they have issues with Novell Service Desk, just rely on the Novell service contract and Novell Technical Support for any required assistance. You can see current NSD information on Jon Giffard's blog here, version 7 is just around the corner with some excellent new features coming;

Novell Service Desk | Jon Giffard's Blog
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Anonymous_User Absent Member.
Absent Member.

Re: Are People's Novell Service Desk Questions being answered?

This is the right place...

I will attempt to answer some of the questions.

>>>

> I Was asked to investigate Novell's Service Desk so I though the first
> places to go are to the Novell Support Knowledge Base and the Novell
> Service Desk Forums
>
> On the forums I see questions but not many answers Instead the standard
>
> autoreply message that your message hasnt been answered
>
> Should we be looking elsewhere?
>
> Thanks


--
Paul

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