atomic28 Absent Member.
Absent Member.
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Changing the format of Email Templates

We are looking to change the format of our Service Desk Responses so that they show the history of the ticket every time the item is updated in a very easy to read format.

We know how to modify the existing templates, but not the overall "master" template of the look and feel.
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Anonymous_User Absent Member.
Absent Member.

Re: Changing the format of Email Templates

atomic28,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
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Good luck!

Your Novell Product Support Forums Team
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