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mickers Absent Member.
Absent Member.
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Due date on tickets

Hi,
I'm seeing an issue that has me a little confused. When a customer logs a new incident ticket, their due date is 1 min after the date the ticket is created.
The ticket is marked Pending. If I try and change the status to 'On Hold', or 'Open', I see the following error in the alert window at the top of the page:

"There was a problem saving the Incident. Due date must be after the report date"

However, i can't see any way that I can modify any of these dates. At the moment the job is in limbo.

Environment: Service Desk 7.0.3 appliance.

Any ideas on where I should be looking for a solution?
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3 Replies
mickers Absent Member.
Absent Member.

Re: Due date on tickets

No responses to this? I have stuck job that are unable to be closed, cancelled, etc ..
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mickers Absent Member.
Absent Member.

Re: Due date on tickets

Just a followup, in case this is ever read by anyone .. now I am seeing this graph in my home portal..


I'm thinking something is wrong somewhere ..
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padharsh1 Absent Member.
Absent Member.

Re: Due date on tickets

I would start looking at my SLA targets. The SLA Targets for Urgent/Hight/Medium/Low might have been configured with a 1 min difference.

More details at : https://www.novell.com/documentation/servicedesk7/help702/ServiceManager/sla_tab.htm
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