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toomas_aas
toomas_aas Absent Member.
Absent Member.
‎2014-07-10 19:46
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Mixed mode vs Zenworks integration

In the docs for version 7.0.3, "Using Zenworks with Novell Service Desk", "Importing the Zenworks user source to Novell Service Desk" it is said:

Mix Mode: Ensure No is enabled. Internal Authentication is not supported by ZENworks.

I wonder if someone could elaborate on that. I understand that I cannot perform Zenworks remote control or bundle management on customers who do not exist in the Zenworks LDAP user source, but is there a reason why I can't have such customers in Service Desk at all?
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rsankar1
rsankar1 Absent Member.
Absent Member.
‎2014-08-01 06:46

Re: Mixed mode vs Zenworks integration

As you mentioned Remote Management and Bundle Assignment feature will not work for Internal Customer. Remote Management may work if you create proper relationships between internal customer with ZENworks hardware but it is not guaranteed.
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