Anonymous_User Absent Member.
Absent Member.
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Notification of Incident Updates


We are runing the full version of the NSD appliance.

If a customer updates an incident by email, the technicians get a FWD of
the update in GroupWise. If the customer logs in to the appliance and
adds a note to their incident, the only way I know of to find the update
is to open each incident and check for a * in the Notes tab.

Is there any way for the technicians to be notified, or to flag an
incident in the Home view, when an incident has been updated via the web
interface?

TIA
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Anonymous_User Absent Member.
Absent Member.

Re: Notification of Incident Updates

In article <MPG.2f61011629817b2f989680@nntp.novell.com>,
rdiekmeyerremove@pedcoearemove.com says...
>
> We are runing the full version of the NSD appliance.
>
> If a customer updates an incident by email, the technicians get a FWD of
> the update in GroupWise. If the customer logs in to the appliance and
> adds a note to their incident, the only way I know of to find the update
> is to open each incident and check for a * in the Notes tab.
>
> Is there any way for the technicians to be notified, or to flag an
> incident in the Home view, when an incident has been updated via the web
> interface?
>
> TIA


I found the answer - Set the view to Service Delivery View, or create
your own view by duplicating the Service Delivery View and editing it to
suit your needs.
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