AbolinsJanis Contributor.

Service Desk 7.4 send email with attachment

Hey, i was wondering about one thing. If customer has problem with 3rd-party partner software, they sends incident request in SD to our IT Hotline incident team. If our incident team technicians cant solve this problem, they forward incident through SD to 3rd-party partners incident team, where SD sends to there IT Hotline e-mail. The e-mail, that partner IT Hotline get is SD ticket in subject with description and notes in e-mail content. But is it possible to forward incident request tickets with added attachments from customers to 3rd-party partners? Cause lot problems from our customers are created in SD with attached pictures.
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Re: Service Desk 7.4 send email with attachment


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