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Service Request not seen in quick calls or Customer Request

I'm using Service Desk 7.5 Standard Edition.

1. I create a quick call which is a Service Request. This quick call is available to supervisors & technicians. However when Technician creates a new task for any selected customer, the quick call is not available to be selected from the Request Type drop-down list. I can do the same thing with a quick call which is an Incident and the quick call is available to be selected. I found some documentation that indicates quick calls must be created with NO ITEM associated in order for the quick call to be available as I'm trying to do. However, it is impossible to create a service request quick call without entering an Item.

2. I am not able to see any service requests that have been created by customers. I select the customer, click on the 'Requests' tab for the customer and incidents are listed but not service requests. The Filter drop-down only allows "Incidents(sys)". How can I get this to allow me to see Service Requests too?
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Re: Service Request not seen in quick calls or Customer Request


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