atobias
New Member.
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Service Request not seen in quick calls or Customer Request

I'm using Service Desk 7.5 Standard Edition.

1. I create a quick call which is a Service Request. This quick call is available to supervisors & technicians. However when Technician creates a new task for any selected customer, the quick call is not available to be selected from the Request Type drop-down list. I can do the same thing with a quick call which is an Incident and the quick call is available to be selected. I found some documentation that indicates quick calls must be created with NO ITEM associated in order for the quick call to be available as I'm trying to do. However, it is impossible to create a service request quick call without entering an Item.

2. I am not able to see any service requests that have been created by customers. I select the customer, click on the 'Requests' tab for the customer and incidents are listed but not service requests. The Filter drop-down only allows "Incidents(sys)". How can I get this to allow me to see Service Requests too?
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AutomaticReply Absent Member.
Absent Member.

Re: Service Request not seen in quick calls or Customer Request

atobias,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
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