Anonymous_User Absent Member.
Absent Member.
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Testing SD and having an Incident creation issue

Hello All

I have setup the basics of the Service Desk using the appliance version.
Wasnt very hard good instructions

I have test users, test techs a test supervisor and test manager etc

I can login as everyone etc no problem

When I create an incident via email it creates the ticket no problem BUT
when I connect in as the tech (or supervisor) i see that the TYPE in the
ITEM section is UNKNOWN and when I click EIDT i cant change that and
because of that I cant change anything in the ticket because I always get;

"There was a problem saving the Incident. Please assign a real item"

So now im stuck i cant assign to tech i cant do anything to the incident

any suggestions?
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Anonymous_User Absent Member.
Absent Member.

Re: Testing SD and having an Incident creation issue


=
>
> "There was a problem saving the Incident. Please assign a real item"
>
> So now im stuck i cant assign to tech i cant do anything to the incident
>
> any suggestions?


Have you created items in the CMDB database??? SD is dependent on having a
CMDB available. also customers have to be assigned that item in order to be
able to create an incident on it.


Paul


--
Paul

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