Our vBulletin migration is complete.
Welcome vBulletin users! All content and user information from the Micro Focus Forums (vBulletin) site has been migrated to this site. READ MORE.
marcossv9 Absent Member.
Absent Member.
1166 views

User with two different items but same OU

Hello friends,

I have a problem with a customer (User) that has two items assigned for two different products (product1 and product2) that we give him support but as you may know he belongs to the same company (OU).

So when he needs to open a ticket by email how ServiceDesk knows if this ticket is for product1 or product2?

Hope you can help me and thanks in advance.
Regards,
MS.

PS: I'm using ServiceDesk v7.4
0 Likes
1 Reply
AutomaticReply Absent Member.
Absent Member.

Re: User with two different items but same OU

marcossv9,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com



0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.