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stc_user Contributor.
Contributor.
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installing CA signed certificate to keystore

Hello

I'm trying to install a CA signed certificate to the Zenworks Service Desk 8.1 appliance.

The steps I've followed are below:

 

I've copied the CA signed cert, the intermediate cert and the root cert to the appliance.

And then following the instructions at: https://www.novell.com/documentation/servicedesk-73/service_desk_installation/data/t42ftkird947.html

- created a keystore

-installed the root, intermediate and CA signed certificate to the keystore using the keytool command

- restarted the Zenworks Service Desk services

 

Now when I try to access the service desk, the page doesn't load at all.

I've also tried importing the certificates to the existing keystore, but that did not work either.

 

And one last piece of info: I'm attempting this as root, having SSHd into the appliance.

 

Any help is appreciated.

Thank you.

 

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stc_user Contributor.
Contributor.

Re: installing CA signed certificate to keystore

I've managed to answer my own question. 

 

For information, it involved:

- copying the pfx file to the Zenworks appliance

- importing the certificates into the appliance's keystore using the command below:

keytool -importkeystore -deststorepass changeit -destkeypass changeit -destkeystore keystore -srckeystore your_certificate_file_store.pfx -srcstoretype PKCS12 -srcstorepass your_certificate_file_password

 

(changeit is the default password on the appliance keystore)

 

 

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