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vagwale Absent Member.
Absent Member.
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"Email appears to be a system generated message"

What is the logic that flags an incoming email as "Email appears to be a system generated message" ?
And can it be changed, or exceptions allowed?

We are trying to have a form on web page send an email to Service Desk to create a new incident.
However, the email gets flagged "Email appears to be a system generated message" and the incident does not get created.

Is it the fact that the From: address shows "[mailto:no-reply@blahblahblah.com]" ?
Sending the same message body to the same Service Desk email address from my email address does create a new incident.
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bsix Absent Member.
Absent Member.

Re: "Email appears to be a system generated message"

Try creating a Customer that is imported via LDAP and has the email address that matches the From coming from the web page. We cross reference all incoming mail messages with the Customer/Technician/Supervisor/Partner list. No match = no new requests. That is as long as you don't have Allow Anonymous turned on, which very few ever do.
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