Community in read only mode June 18 & 19
This community will be set in READ ONLY mode for a while on Tuesday June 18 into Wednesday June 19 while we import content and users from our Micro Focus Forums community site. MORE INFORMATION
Absent Member.. blubbb Absent Member..
Absent Member..
633 views

Can't open the Installation Guide

Jump to solution

Hello Experts,

 

When I click on the link to open the Interactive Installation Guide of HP SM 9.30 , I see a blank web page (see Screenshot). Is this a bug ou I'm I missing something?

 

I couldn't find any guide in english to download from http://support.openview.hp.com/ - Only in Hebrew and Korean!

 

PS: The interactive guide of UCMDB also has the same problem.

Tested with IE 11 and Chrome 36 on Windows Server 2008 Re x64 EE SP1

 

Thank you in advance,

Yours

 

0 Likes
1 Solution

Accepted Solutions
Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: Can't open the Installation Guide

Jump to solution
Try downloading the 9.33 or 9.34 guides. I'm not able to open the original 9.30 guide, but both of those work for me and the portion to install 9.30 is the same.
----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...
0 Likes
2 Replies
Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: Can't open the Installation Guide

Jump to solution
Try downloading the 9.33 or 9.34 guides. I'm not able to open the original 9.30 guide, but both of those work for me and the portion to install 9.30 is the same.
----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...
0 Likes
Highlighted
Micro Focus Contributor
Micro Focus Contributor

Re: Can't open the Installation Guide

Jump to solution

Below is the excerpt for the web client from the SM 9.30 support matrix doc.

 

 ---------------------------

Web Tier: Web client
Supported browsers for the Service Manager Web tier include:
 Internet Explorer 7
 Internet Explorer 8
 Internet Explorer 9 (Note: Supported only for Web tier 9.30p3 or later.)
 Firefox 3.6 to 10.x

-----------------------------

 

In general, the help content also follows the overal SM web client support matrix otherwise stated. So it's likely a latest version of IE or Chrome is not supported when you use them to view the  9.30 Installation Interactive Guide.  As you mentioned, Chrome and IE 11 are not supported in your test.

 

The interactive instllation guide for 9.33 or 9.34 supports more browsers.

Or, you can deloy the interactive guide on tomcat and then open it.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.