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Process Designer Documentation

Team,

 

I am looking for process designer documentation on

developing Workflows.

WorkFlow phases.

Moving the Workflow from one environment to another.

Content pack of Process designer for each versions.

 

Do we have any ?

 

Also, the service level implementation on Service Catalog module. we know the SLM can be enabled on Service Catalog. But how do we track the SLM on catalog. I couldn't find any documentation on this .

 

Thank you

dev.

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4 Replies
Acclaimed Contributor.. Vadim Gorda Acclaimed Contributor..
Acclaimed Contributor..

Re: Process Designer Documentation

Hello Bravo,

There are awsome corses for PD from Hanna Leanne and Carolyn Launer.

 

Service Manager 9.3x: How to Use and Configure Process Designer for Helpdesk, Level 320

Service Manager 9.3x: How to Use and Configure Process Designer, Level 320

 

Regarding SLM  on Service Catalogm, you can add sla for catalog elements in the Manage Catalog configuration.

Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: Process Designer Documentation

The documentation is with the content pack downloads on HP Live Network. 

 

The utitily to export an workflow in one simple operation was added in PD 9.30.3 (PD4). 

 

SLO's are assigned at the catalog item level (it's part of the SRC catalog item wizard). I've not seen good documentation for it. 

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Absent Member.. Jay Mistry Absent Member..
Absent Member..

Re: Process Designer Documentation

Hi All

 

We are testing an upgrade from SM9.30 to SM9.40 (classic mode), I have read in the 9.40 documentation that SLM uses Process Designer now, is this correct and is there any useful documentation about Process Designer and how to configure this for SLM?

 

Thanks

Jay

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Micro Focus Contributor
Micro Focus Contributor

Re: Process Designer Documentation

Hi Jay. Yes, the SLM module is PD-based in both Classic and Codeless. The documentation for PD based SLM is in the help center (the SLM section), which is included in the DVD or can be downlowded from SSO.

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