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Cadet 1st Class
Cadet 1st Class
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UAT / ATP Document for IM, SD, PM & CM

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Hi All,

 

Can you please help me providing UAT / ATP Document for IM, SD, PM & CM.

 

I checked in HP site for OOB but dint find any document.

 

I am preparing this doc for the first time so looking for doc which I can use it for reference.

 

Thanks in advance,

 

Regards,

Madhan

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Absent Member.
Absent Member.

Hi,

 

Find atatched a sample doc.

 

You can develop on this.


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav

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Absent Member.
Absent Member.

Hi,

 

UAT documnet is basically a list of test cases you run to ensure that all the fucntionality of SM is working as expected by end user/customer.

 

You can prepare different test cases for different modules.

 

e.g.

Interaction Module

 

Test Case 1: To check whether ESS User can login to web client and log call with proper credentials.

 

Test Case 2:....

 

This is different for different SM implementations for different customers.

 

You need to prepare the same accordingly.

 


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav
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Cadet 1st Class
Cadet 1st Class

Thanks Gaurav,

 

Do we have OOB UAT document for service manager?

 

Regards,

Madhan

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Highlighted
Absent Member.
Absent Member.

Hi,

 

Find atatched a sample doc.

 

You can develop on this.


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav

View solution in original post

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