Can you please help me providing UAT / ATP Document for IM, SD, PM & CM.
I checked in HP site for OOB but dint find any document.
I am preparing this doc for the first time so looking for doc which I can use it for reference.
Thanks in advance,
UAT documnet is basically a list of test cases you run to ensure that all the fucntionality of SM is working as expected by end user/customer.
You can prepare different test cases for different modules.
Test Case 1: To check whether ESS User can login to web client and log call with proper credentials.
Test Case 2:....
This is different for different SM implementations for different customers.
You need to prepare the same accordingly.
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