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7.11.410 Patch 17 - error in application se.view.engine

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I just installed 7.11.410 patch 17 to our DEV and QA systems.  Everything seemed to be working fine until today.  I am getting the following error when displaying a change ticket that is in Change Approval phase, viewing the Approval tab, selecting the "current approvals" and then clicking the Back button:

 

I see in the patch unloads that se.view.engine RAD and format was modified. I do not see DocEngineUtils in the ScriptLibrary.  Is that the problem and how do I get that ScriptLibrary?

 

I need to get this resolved before moving on to production.

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Hi This looks like it is a known issue.  QCCR1E49726  Can you send me your email address to and I can send you the unload?

 

Thank you

 

 

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."

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Forgot to mention...
ServiceManager database (RDBMS) OS : Windows 2003 SP2
ServiceManager database (RDBMS): MS SQL 2005
ServiceManager client OS version: XP SP2
ServiceManager client RTE version: 7.11.410
ServiceManager Application Server specs:
ProLiant DL580 G5
Windows 2003 SP2
Quad 2.1 GHz Intel Pentium Pro/II/III
Memory: 16381 MB
HP Service Manager Application Layer 7.10
HP Service Manager RTE Layer 7.11.410
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Absent Member.. Absent Member..
Absent Member..

Hi This looks like it is a known issue.  QCCR1E49726  Can you send me your email address to and I can send you the unload?

 

Thank you

 

 

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."

View solution in original post

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Thank you so much Lisa. This resolved my issue!
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