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941p4 SRC Can not add attachment in IE11

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Hello,

We have a client where you can not add attachments in IE11(windows7) via the SRC but can in Chrome. the upload bar just sits there, attached is a screenshot.

Here is the error, looks like permission but it works perfectly in Chrome on the same machine.

18 Nov 2016 12:13:40,922 ERROR [ajp-apr-8009-exec-17] (AttachmentMap.java:54) - java.io.IOException: fail deleting M:\TOMCAT8\webapps\src\secure\attachments\upload\76D7EC41F25836219FC6E7B1A09BCA7A\zJwIj

If i delete the folder relogin with IE it works but only once, next time i try to add an attachment i get the same loading screen.

What is going on?

Thanks,

Peter

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Re: 941p4 SRC Can not add attachment in IE11

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Hi Peterkas,

a. SRC only supports attachment files that are less than < 30 MB. If user selects a file that is greater than 30 MB, the Upload button will not appear.
b. The accurate progress of Uploading will not display. An indeterminate progress bar will show instead.
c. When a user uploads a large file ( > 10 MB), the GUI may apparently hang for some time after the Upload button is clicked. This time depends on the size of the file and the performance of user's local machine. We recommend uploading files that are less than 10 MB.
 
 
Carlos Villalobos R
Customer Support Engineer
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Re: 941p4 SRC Can not add attachment in IE11

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Hello Peterkas,

hope you are doing well.

Did you try cleanning the tomcat cache and web history? then restar services.

If that doesn't work check your flash version and installation, if update is needed please go ahead.

As last option, check the IE properties for permissions.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
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Re: 941p4 SRC Can not add attachment in IE11

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Thanks,

I cleared the the tomcat cache. flash version is latest. Issue looks to be that we use TSO to log in, so when i set

src.ui.security.nativeUpload=true

It's working properly in IE11, BUT now it stops working in Chrome, the upload button does not appear.

Note attached screenshot.

 

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Re: 941p4 SRC Can not add attachment in IE11

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Hi Peterkas,

a. SRC only supports attachment files that are less than < 30 MB. If user selects a file that is greater than 30 MB, the Upload button will not appear.
b. The accurate progress of Uploading will not display. An indeterminate progress bar will show instead.
c. When a user uploads a large file ( > 10 MB), the GUI may apparently hang for some time after the Upload button is clicked. This time depends on the size of the file and the performance of user's local machine. We recommend uploading files that are less than 10 MB.
 
 
Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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