New Ranks & Badges For The Community!
Notice something different? The ranks and associated badges have gone "Star Fleet". See what they all mean HERE
Highlighted
Absent Member.. Absent Member..
Absent Member..
306 views

Ability to associate CHM record to a PBM Mgmt. task..

Jump to solution

Hi Experts,

As per the Process in HPSM, a Change ticket can only be opened/linked from a Know Error record and not directly from a Problem Task.

In your experience , have you ever come across the situation where the process has been changed to allow a PM task to be directly linked to a CM ticket.

How can I implement the same? What pros and cons do you see if this is allowed?

Please give your valuable input regarding the same.

Regards,

Avi

0 Likes
1 Solution

Accepted Solutions
Highlighted
Absent Member.. Absent Member..
Absent Member..

I've never seen the link at the problem task level, but have had customers move it to problem from KE. In either case the steps are similar:

1. Create a screalconfig record for the table (rootcasuetask). You can use the knownerror record as a model.

2. Access the document engine Object for the table, then view the default State record. 

3. Add screlation process calls to the Actions listed. Use an existing State record that has screlation configured as an example.

4. Access the display screen called by the State. Add display options to enable the Related > Change > Open, Related > Change > View, and Related > Change > Associate menu options. 

----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...

View solution in original post

0 Likes
2 Replies
Highlighted
Absent Member.. Absent Member..
Absent Member..

I've never seen the link at the problem task level, but have had customers move it to problem from KE. In either case the steps are similar:

1. Create a screalconfig record for the table (rootcasuetask). You can use the knownerror record as a model.

2. Access the document engine Object for the table, then view the default State record. 

3. Add screlation process calls to the Actions listed. Use an existing State record that has screlation configured as an example.

4. Access the display screen called by the State. Add display options to enable the Related > Change > Open, Related > Change > View, and Related > Change > Associate menu options. 

----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...

View solution in original post

0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

Hi John,

Thanks a ton for your reply.

I am accepting it as solution. I have successfully implemented the same and it's perfectly functioning as well.

Thanks again.

 

Regards,

Avi

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.