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Absent Member.
Absent Member.
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Add New field in Incident form

Hello experts,
If I want to add one new field to the incident management form, how can I do?
I have create the field(named 'ss') in table definition, and add the field in the form by setting the input property to ss, but after I create a new record filling to the ss field, I found that the ss field empty when I retrieve the record. Please help to resolve, thanks.
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Absent Member.. Absent Member..
Absent Member..

It would be easier to help if you provided more detail on the exact changes you made:
1. What table did you modify/add the new field to?
If you want the field to appear on IM tickets, the field should be added to the probsummary table. (The "incidents" table actually stores interactions.)
2. What is the form you modified? e.g. IM.open.incident? IM.update.incident? both?

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Absent Member.
Absent Member.

Hello,
1.I add the field to probsummary table.
2.I add the field to both IM.open.incident and IM.update.inciden.
Do you have any idea of this problem? Thanks.
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Absent Member.
Absent Member.

Hi,

Possible cause would be null table or spelling mistake in the fieldname(dbdict <> form).
Do check the below..

1. Open the probsummary dbdict
2. Goto to the newly created field and Check the "SQLTABLE" column.
3. check is it n1, if yes the replace the n1 to m1
4. Goto SQLTABLES TAB
5. You might be having a line called n1 nulltable..
6. remove the line.

it should work.
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Absent Member.
Absent Member.

Hi samom

if you find difficulty in adding field in SM

there is another alternative where in u can add fields directly from SQL db


Go to SQL DB>table(dbo.probsummary m2)>columns>right click new column>after adding >varchar(60)>and check the box>
After tat come to dbdict>table(probsummary)>import new column from db.

Do import from db only once , before adding it is better to take unload of your probsummary dbdict
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Absent Member.
Absent Member.

just make sure thar filed name and input value name are exactly same.
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