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Absent Member.
Absent Member.
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Add a new activity in HP Service Manager 7.01

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Hi,
There are a lot of activities in Incident form on Activities tab in Type filed. But all of them are systems.
Do you know how modify or create a new item ?
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Acclaimed Contributor.. Acclaimed Contributor..
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Those are records in the activitytype table.

Database Manager -> Table: =activitytype

activity.name - the name of the activity as it displays in the activity type dropdown box and as it is stored in Historic Activities

table - which table this activity is for

acvitity.number - what order the activity appears in the dropdown. No duplicates are allowed per table

visible - YES or NO - will this type appear in the list

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Absent Member.
Absent Member.
Hi,

this is configured in activitytype table.
You can modify or add activity types there.

HTH
Lars
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Absent Member.
Absent Member.
Well, all of that information is very helpfull for HISTORY not for General Form View.
But the reason is how to add new activity into field "Type" on Activities tab in Incident form?
When I create incident i've (Communication with customer,Communication with vendor,Dial-in,Closed,Resolved,Reopend etc.)I would like to add a newone like ({"Communication with manager"})
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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..
Those are records in the activitytype table.

Database Manager -> Table: =activitytype

activity.name - the name of the activity as it displays in the activity type dropdown box and as it is stored in Historic Activities

table - which table this activity is for

acvitity.number - what order the activity appears in the dropdown. No duplicates are allowed per table

visible - YES or NO - will this type appear in the list

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Absent Member.
Absent Member.
I think my question about creation of new activity is resolved with help by Jacob Heubner.
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Frequent Visitor.

Hi, can a visible condition be added to activity.type, example i only want a few user to see it?

and if so what will the condition say?

 

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