Outstanding Contributor.. tomkool007 Outstanding Contributor..
Outstanding Contributor..
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Adding Reject button replace with close button

Hi Expert!

I am trying to enable the Reject button instead of close button, I have added the display condition still the button doesn't appear on the ticket.

condition: $G.bg and evaluate($L.tableAccess.reject) and nullsub($G.ess, false)

Best Regards,
Tom
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12 Replies
Absent Member.. Sanzz Absent Member..
Absent Member..

Re: Adding Reject button replace with close button

Does the condition evaluate to 'true' when checked from the screen? try using the Status value in the condition.

 

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Outstanding Contributor.. tomkool007 Outstanding Contributor..
Outstanding Contributor..

Re: Adding Reject button replace with close button

Hard luck tried with condition "true" still its not appearing.

Best Regards,
Tom
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Absent Member.. Sanzz Absent Member..
Absent Member..

Re: Adding Reject button replace with close button

What is the GUI Option & Text Option given? Can you post the screenshot of the DO
I just tried & i can see the Button.

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Outstanding Contributor.. tomkool007 Outstanding Contributor..
Outstanding Contributor..

Re: Adding Reject button replace with close button

Best Regards,
Tom
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Absent Member.. Sanzz Absent Member..
Absent Member..

Re: Adding Reject button replace with close button

Change the GUI option to unused number & try.
GUI option 6, Text Option 7 are already used by Resolve button.

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Outstanding Contributor.. tomkool007 Outstanding Contributor..
Outstanding Contributor..

Re: Adding Reject button replace with close button

Still it didn't work me..facing same issue

Reject button appears but it doesnt function like close button. 

Best Regards,
Tom
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Absent Member.. Sanzz Absent Member..
Absent Member..

Re: Adding Reject button replace with close button

It wont, untill there is some action being perfomed after clicking that button.
In your screenshot, Action shows 'reject' what does that do? Check the Process it is calling or use the action which is called for Close button.

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MahendraHPSM
New Member.

Re: Adding Reject button replace with close button

Put user condition to true and give a different gui option

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Outstanding Contributor.. tomkool007 Outstanding Contributor..
Outstanding Contributor..

Re: Adding Reject button replace with close button

Can you send me the condition of display option! Still I didn't get any . I have added condition on.. still reject button didn't appear

Best Regards,
Tom
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Absent Member.. Sanzz Absent Member..
Absent Member..

Re: Adding Reject button replace with close button

Shouldn't it be on 'apm.edit.problem' screen?? 😜
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Outstanding Contributor.. tomkool007 Outstanding Contributor..
Outstanding Contributor..

Re: Adding Reject button replace with close button

Reject button is appearing..when click reject record automatically the ticket get closed and it ask for closure code.


Best Regards,
Tom
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