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Absent Member.. HaythamFekry Absent Member..
Absent Member..

Adding SRC user selections on email notifications




Is there any way to add the user selections selected from the SRC on email notifications .... The user selections are viewed on the interactions records in the tab "Catalog Information", I need to view those fields on email notifications.. Any ideas ?


Apreciate your kind support.


Best Regards,

Haytham Fekry

3 Replies
Trusted Contributor.. Abhishek Srivas Trusted Contributor..
Trusted Contributor..

Re: Adding SRC user selections on email notifications



The user selections which are present in the interaction form is xml data, therefore you cant directly capture it in the notification.

What you can do is parse the user options and store the results in a variable and you can use it in the notification.

or the values which are there in the variable can be stored in a field as well, and then it can be used in the notification.





Acclaimed Contributor.. Kelalek2 Acclaimed Contributor..
Acclaimed Contributor..

Re: Adding SRC user selections on email notifications

I'd like to add that it's worth checking HP made scripts how to parse through the XML tree.


For example following libraries are good starters:




Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish
Mouad_1 Frequent Contributor.
Frequent Contributor.

Re: Adding SRC user selections on email notifications

I didn't know about xmlHelpers (Thanks), I have tried using my own one :

function parseXMLoptions(xmlStr) {
var xmlObject = new XML();
var ret = new Array();
var xml = xmlObject.getDocumentElement();
el = xml.getFirstChildElement();
while ( el != null ) {
attr = el.getAttributeValue('id');
vall = el.getValue();
el = el.getNextSiblingElement();
return ret;


This function parse options from the submitted request ticket and return array like {"optionName1", "value1", "optionName2", "value2"} .. etc}
Moreover, it create new System vars whos names are the options names, and values are the options values


Maybe you can use those vars in notifications


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