Adding SRC user selections on email notifications

[HaythamFekry]

Gents,

Is there any way to add the user selections selected from the SRC on email notifications .... The user selections are viewed on the interactions records in the tab "Catalog Information", I need to view those fields on email notifications.. Any ideas ?

Apreciate your kind support.

Best Regards,

Haytham Fekry

[Abhishek Srivas]

Hi,

The user selections which are present in the interaction form is xml data, therefore you cant directly capture it in the notification.

What you can do is parse the user options and store the results in a variable and you can use it in the notification.

or the values which are there in the variable can be stored in a field as well, and then it can be used in the notification.

HTH

ABhishek

[Kelalek2]

I'd like to add that it's worth checking HP made scripts how to parse through the XML tree.

For example following libraries are good starters:

svcCatInterface

svcCatConnectorWizards

xmlHelpers

[Mouad_1]

I didn't know about xmlHelpers (Thanks), I have tried using my own one :

function parseXMLoptions(xmlStr) {
var xmlObject = new XML();
var ret = new Array();
xmlObject.setContent(xmlStr);
var xml = xmlObject.getDocumentElement();
el = xml.getFirstChildElement();
while ( el != null ) {
attr = el.getAttributeValue('id');
vall = el.getValue();
ret.push(attr);
ret.push(vall);
eval("system.vars."+attr+"=\""+vall+"\"");
el = el.getNextSiblingElement();
}
return ret;
}

This function parse options from the submitted request ticket and return array like {"optionName1", "value1", "optionName2", "value2"} .. etc}
Moreover, it create new System vars whos names are the options names, and values are the options values

Maybe you can use those vars in notifications