I have a question about Alert Stage setting in PDCP mode of SM 9.40 (codeless)
As you know, with non PD mode ( 9.3x, 9.4x), we can see the setting of alert stage via Incident Category ( IM > Tools > Categories > tab Alerts).
But with PDCP mode, I cannot find this setting. I checked in workflow, rule set also but cannot see where this above config in.
Does any one know about this?
The category based alerts are deprecated in PD Help Desk and are no longer supported. You can configure document engine alerts and call them from the workflow to build similar functionality.
Thanks for your valuable information.
So you meant the Alert based categories includes Alert Stage configuration is not supported ?
And we have to create it manually via Ruleset / Workflow