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Alert Stage in PDCP mode SM 9.40

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Hi Experts,

 

I have a question about Alert Stage setting in PDCP mode of SM 9.40 (codeless)

As you know, with non PD mode ( 9.3x, 9.4x), we can see the setting of alert stage via Incident Category ( IM > Tools > Categories > tab Alerts).

 

But with PDCP mode, I cannot find this setting. I checked in workflow, rule set also but cannot see where this above config in.

 

Does any one know about this?

 

Thanks!

 

Regards,

Quan

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Re: Alert Stage in PDCP mode SM 9.40

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Yes, the Alert Stage 1, Stage 2, Stage 3, DEADLINE ALERT incident management functionality is no longer available.

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Re: Alert Stage in PDCP mode SM 9.40

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The category based alerts are deprecated in PD Help Desk and are no longer supported. You can configure document engine alerts and call them from the workflow to build similar functionality.

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Super Contributor.
Super Contributor.

Re: Alert Stage in PDCP mode SM 9.40

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Hi John,

 

Thanks for your valuable information.

 

So you meant the Alert based categories includes Alert Stage configuration is not supported ?

And we have to create it manually via Ruleset / Workflow

 

Thanks

 

Regards,

Quan

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Absent Member.. Absent Member..
Absent Member..

Re: Alert Stage in PDCP mode SM 9.40

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Yes, the Alert Stage 1, Stage 2, Stage 3, DEADLINE ALERT incident management functionality is no longer available.

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