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Absent Member.. Absent Member..
Absent Member..
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Allow Operator to search for specifc Service incidents

Hi All,

 I have a business need to make an operator search only for specific Service in incident module and update incident.

 

 

thanks,

Mohamed Shahboub

Thanks,
Mohamed Shahboub

ITSM Consultant
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Absent Member.
Absent Member.

Re: Allow Operator to search for specifc Service incidents

Hi Mohamed,

 

You can play around with the security roles settings to find a way to achieve your business needs.

BR,

Alex

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Micro Focus Expert
Micro Focus Expert

Re: Allow Operator to search for specifc Service incidents

There are several ways to meet the need. I would suggest you to use security group:

Basicly, you need to set the operator in a security group:

Add an operator to a security group

https://s3.amazonaws.com/smhelpcenter/smhelp941/codeless/index.html#database/tasks/add_an_operator_to_a_security_group.htm%3FTocPath%3DSystem%2520Administration%7CApplication%2520Setup%7CAdding%2520users%7COperator%2520records%7C_____3

And then set the restricting query for the security group, to make sure the operators in this group can view only the records meet the query:

Add a restricting query to a security group

https://s3.amazonaws.com/smhelpcenter/smhelp941/codeless/index.html#security/tasks/add_a_restricting_query_to_a_security_group.htm%3FTocPath%3DSystem%2520Administration%7CSystem%2520Security%7CMandanten%2520file%2520security%7C_____1

And then HPESM will append the query you defined when user query the records.

Hope it helps,

Ling-Yan from HPE

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