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Artem Maevskij Super Contributor.
Super Contributor.
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Apply a new workflow for Service Desk

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Hello!
Please tell me how to change the default workflow for the service desk?
If I create a new workflow, how do I enable it as the main one?

It must be set up somewhere.
I can not find where.

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Super Contributor.. josh Super Contributor..
Super Contributor..

Re: Apply a new workflow for Service Desk

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It's defined on the interaction category record. Just drill into the category(ies) you want to use with the new workflow and update the workflow there.

 

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Super Contributor.. josh Super Contributor..
Super Contributor..

Re: Apply a new workflow for Service Desk

Jump to solution

It's defined on the interaction category record. Just drill into the category(ies) you want to use with the new workflow and update the workflow there.

 

Untitled.png

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