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Valued Contributor.. Valued Contributor..
Valued Contributor..
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Approval for Interaction Ticket in Service Desk not Working

Approval for interaction ticket in service desk is not working, their is no data showing for approval logs and waiting Approvals in Approval Tab , Approval Definations are set but no data is showing and no approval request is generated how to solve this issue? and how to set approvals for service desk interaction ? Needed help in solving this issue, This is a client requirement to approve interaction before working on it, approvals definiations are set before moving to another phase but it is not working, no data is shown in approval logs and waiting approval /current approvals so how to solve this issue    

 

 

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Hi - is this setup in Service Desk flow? Have you added apporval in the Workflow? 

Have you set up correct approval in the ApprovalDef table? 

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Valued Contributor.. Valued Contributor..
Valued Contributor..

Thanks IVIS

Yes, it is in service desk workflow, everything is set from approvals to approval defination records, but nothing is shown in approval logs and Waiting/Pending Approval in Approval tab

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Sorry if I missed this question and answer - what version of Service Manager are you using?

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Honored Contributor.. Honored Contributor..
Honored Contributor..

I think some screenshots would help here. What you have described is correct so the error must reside somewhere in what you have done .

BR Ivis

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