Approval not getting added on submit of change
Hi, Change in SM 9.52 is configured using process designer. All approvers and phase transition was working fine. But suddenly Approval record generation has got corrupted and whenever i submit a new change i get the below error. Any one has any suggestions on solving the same. Kindly do suggest scdb - 15: The record being updated contains all NULL keys (approval.generate,build.all.status) file:(Approval) key:(unique.key=,file.name=,name=,component=) (approval.generate,build.all.status) scdb - 14: The record being updated contains a NULL key (approval.generate,update.record) file:(Approval) key:(unique.key=,file.name=,name=,component=) (approval.generate,update.record) scsql - 100: Key #1 is empty. (approval.generate,update.record) The Change you scheduled conflicts with the existing freeze period or maintenance period. Change "C030135" added. Change C030135 Phase Immediate Supervisor Approval Opened by falcon.
I believe Its trying to trigger the approval related to the change freeze maintenance overlap.
The ApprovalDef name is "Approval Depending on Timeperiod Conflict". set this to false or correct it as required and then try.
Let us know the more details of your setup.
Give Kudos if it helps.