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Approval on interactions, HELP!!

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Hello All!

I have a problem with approval on interactions, I read many post about this topic but it's not working with my interactions and is because I don't understand how is work the approvals on interactions. I created a new interaction through ess.do in service catalog, when a user select "Security", "Special Permissions" and is submit, it's necesary fill aditional information, when user saved, updated and the status="Dispatched" approver should be able to see in the view "My pending approval", but is still not working.

Below you can find all the updated in HPSM:

 

    • I configured my workflow and in the phase "Work in Progress" in tab "Approvals", I have:

Capture.PNG

  •  Approval Definition "Approval_Interactions", I have:

 

Capture1.PNG

 

  • On Interactions Categories, If I call (On approval Requirements) approval Definition "Approval_interactions", approval is working, but just if called when a interactions is created and approval definition in condition is product.type="Special Permissions", else if I put all condition "open in $L.file="dispatched" and product.type="Special Permissions" not working, then has been removed from the approval requirement:

Untitled.png

 

  • I tried to modify the cc.first with the next condition, I changed from "false" to "product.type="Special Permission" and open="Dispatched" ", but it's still not working

Capture2.PNG

  • And in Objects: Incidents, I put the approval condition "product.type="Special Permission" and open="Dispatched" ", approval location "phase", approval field name "Work in Progress", and is still not working, then has been removed and I have:

 

Capture3.PNG

I'm totally lost in this topic, could somebody help me to understand what am I doing wrong please?.

Thank you in advance.

Andy

 

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Re: Approval on interactions, HELP!!

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I was able to put an approval in the interactions in the below link

/t5/Service-Manager-Service-Center/Service-Catalog-approval/m-p/6946677#M136194

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Outstanding Contributor.

Re: Approval on interactions, HELP!!

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For what product or solution is this question intended? This is a great post, with excellent images and explanations, but it does not directly reference a product or solution, and it is in the Feedback and Suggestions board. This board is dedicated to member questions or suggestions about the Hewlett Packard Enterprise Community itself. Posting product support questions to a Feedback and Suggestions forum may delay the process of getting them answered, because the experts don't look for product or solution issues here. 


warren_80x80.jpgThanks,
Warren_Admin, Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard Enterprise

Thanks,
Warren
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Absent Member.. Absent Member..
Absent Member..

Re: Approval on interactions, HELP!!

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Hi Andy 

You have mentioned catalog item. Have you given the approval name in the catalog item Approvals ?

AB

Kindly assign kudos if the post is helpful!
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New Member.

Re: Approval on interactions, HELP!!

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Hello abhin88,

Thank you for your feedback, yes I had given the approval name in Catalog Item Approvals, but just working when ticket has opened in area Special Permission, and I removed the approval because did the same when was given approval in the Interactions categories :(, and I want send it in a phase "Work in Progress" and Category "Dispatched".

Any suggestions?.

Capture4.PNG

   Thank you and best regards :).

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New Member.

Re: Approval on interactions, HELP!!

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Hello Warren_Admin,
Thank you for your feedback, I think I was wrong at moment to choose a board :S, for the next time I will choose a board correctly.

Sorry and Thank you :).

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Honored Contributor..

Re: Approval on interactions, HELP!!

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Dear AndySam,
There is something wrong with the condition.
As per the snapshots your condition in the approval is open in $L.file="dispatched" and product.type="Special Permissions"
however it should be open in $L.file="dispatched" and product.type in $L.file="Special Permissions"

Try it & let me know if it works.

Best regards,

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New Member.

Re: Approval on interactions, HELP!!

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Hello ulto1,

Thank you for your feedback, I changed the condition, but is still not working :(.

Regards.

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New Member.

Re: Approval on interactions, HELP!!

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I was able to put an approval in the interactions in the below link

/t5/Service-Manager-Service-Center/Service-Catalog-approval/m-p/6946677#M136194

View solution in original post

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