Captain
Captain
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Approvals from SRC via API?

Hello all!

With Flash going away, our SRC is going to stop working. This is big problem as we use it daily. 


The question is, using the rest API, is it possible to put in cart requests from the SRC?

 

If not, what is everyone else doing about the SRC not working at the end of the year?


We are on version 9.41

 

Thanks!

 

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3 Replies
Commodore Commodore
Commodore

You can either use the ESS Portal which can be accessed by replacing the index.do to ess.do in the SM URL.

Or you can also install SMA-SM https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2020.08/InstallSM . As per the document, it is supported for SM 9.41 codeless.

Regards,
Matilda
Captain
Captain

Thank you your input. 

 

I wish there was a way to use the API, that would make our lives easier.

 

We looked at the ESS and it is not user friendly at all. I do like the look of the SMA-SM. Would that require an additional license? 

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Commodore Commodore
Commodore

Yes, you will need additional licenses for SMA-SM.

You will need to reach your sales contact at Micro Focus and they should be able to help.

Regards,
Matilda
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